Terms of service

MyFloorPlan is a B2B service for UK property professionals — estate agents, letting agents, multi-branch agencies, and interior designers. Accounts are issued to an organisation (the “Customer”) and accessed by named users.

You agree to provide accurate registration details, keep credentials confidential and notify us promptly of unauthorised use. Seats are tied to named users and may not be shared. We may suspend access for non-payment, abuse, or activity that risks the security of the platform.

Packages, monthly plan allowances and user seats are described on the pricing page and confirmed at purchase. Upgrades take effect immediately; downgrades take effect at the next renewal. Sustained use above your plan allowance is handled by talking to us — we do not operate per-plan top-ups or credit metering.

You retain ownership of the source inputs you provide (sketches, photos, addresses) and the floor plans generated for you. AI-generated outputs are starting points: you are responsible for reviewing, refining and approving plans before they are published to portals such as Rightmove, OnTheMarket or Zoopla, or sent to clients.

You must not use MyFloorPlan to misrepresent properties, infringe third-party rights, upload unlawful content, attempt to reverse-engineer the service, or use it to build a competing product. Volume use must remain consistent with your purchased package.

We process Customer data as described in our Privacy Notice. We use industry-standard controls to protect uploads and generated plans, and we do not sell your data. Customer data is hosted in the UK / EEA where commercially practicable.

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance will be communicated where reasonably possible. Enterprise customers may agree a separate service level addendum.

To the maximum extent permitted by law, MyFloorPlan’s aggregate liability is limited to the fees paid in the 12 months preceding the claim. We exclude liability for indirect or consequential loss, including loss of profit, business or anticipated savings.

Either party may terminate on 30 days’ notice at the end of a billing period. Following termination, you may export your generated plans for a reasonable period before data is deleted in line with our retention policy.

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute.

Questions about these terms: legal@myfloorplan.co.uk.