Terms of service

1. Who these terms apply to

MyFloorPlan is a service provided by WeGetDesign Ltd (Company No. 11076647), a company registered in England and Wales (“we”, “us”, “our”). It is a B2B service for UK property professionals — estate agents, letting agents, and multi-branch agencies. Accounts are issued to an organisation (the “Customer”) and accessed by named users.

2. Accounts and access

You agree to provide accurate registration details, keep credentials confidential and notify us promptly of unauthorised use. Seats are tied to named users and may not be shared. We may suspend access for non-payment, abuse, or activity that risks the security of the platform.

3. Subscriptions and packages

Packages, monthly plan allowances and user seats are described on the pricing page and confirmed at purchase. Upgrades take effect immediately; downgrades take effect at the next renewal. Sustained use above your plan allowance is handled by talking to us — we do not operate per-plan top-ups or credit metering.

4. Your floor plans — ownership, review and deletion

You retain ownership of the source inputs you provide (sketches, photos, addresses) and the floor plans generated for you. AI-generated outputs are starting points: you are responsible for reviewing, refining and approving plans before they are published to portals such as Rightmove, OnTheMarket or Zoopla, or sent to clients.

You can delete an individual plan, or close your account, at any time. Deletion removes your plans, and any learning specific to your organisation, from your account. Retention and erasure are described in full in our Privacy Notice.

We may use plans you create and confirm to improve our services. This includes improving plan generation across the platform and, where available, results tailored to your organisation’s own patterns of use. We do not sell your plans, and we do not provide them to third parties to use for their own purposes.

Enterprise customers may opt out of contributing their plans to service improvement; this is agreed in writing as part of their enterprise contract.

5. AI features and processing

Some features (including the AI chat assistant and AI-assisted plan generation) send your inputs to third-party AI suppliers who process them on our behalf to return a result. We do not sell your inputs, and we do not make them available to any third party to use for their own purposes. The suppliers we currently use are identified in our Privacy Notice; we may change them and will keep that notice current.

6. Acceptable use

You must not use MyFloorPlan to misrepresent properties, infringe third-party rights, upload unlawful content, attempt to reverse-engineer the service, or use it to build a competing product. Volume use must remain consistent with your purchased package.

7. Data, security and confidentiality

We process Customer data as described in our Privacy Notice, and engage trusted sub-processors (such as our hosting and AI providers) who process data only on our instructions and not for their own purposes. We use industry-standard controls to protect uploads and generated plans, and we do not sell your data. Customer data is hosted in the UK / EEA where commercially practicable.

8. Service availability

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance will be communicated where reasonably possible. Enterprise customers may agree a separate service level addendum.

9. Liability

To the maximum extent permitted by law, MyFloorPlan’s aggregate liability is limited to the fees paid in the 12 months preceding the claim. We exclude liability for indirect or consequential loss, including loss of profit, business or anticipated savings.

10. Termination

Either party may terminate on 30 days’ notice at the end of a billing period. Following termination, you may export your generated plans for a reasonable period before data is deleted in line with our retention policy.

11. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute.

Contact

Questions about these terms: hello@myfloorplan.co.uk.